Wiltshire rehab clinic rated ‘Outstanding’ by Care Quality Council

published on 2 May 2019

Gloucester House

A WILTSHIRE drug and alcohol rehabilitation clinic has been highly praised for the ‘outstanding’ quality of care it gives to its residents.

Gloucester House is in the quiet market town of Highworth near Swindon and managed by The Salvation Army.

It opened in 1961 and can house 13 people at its premises on 6 High Street.

The Care Quality Commission – the independent regulator of health and social care services in England, published its annual report about the centre on 13 March.

In it, the CQC gives Gloucester House an overall rating of ‘outstanding’ for the service it provides.


Among the report’s findings, it notes that:

· Staff at Gloucester House truly respected clients and valued them as individuals;

· Staff always treated clients with compassion and kindness and respected their privacy and dignity;

· Feedback from people who use the service was continually positive about the way staff treated people;

· People’s needs were central to the planning and delivery of care;

· Clients at Gloucester House said that staff go the extra mile;

· The service provided safe care;

· Staff assessed and managed risk well;


Commenting on the CQC report, Susan Tollington – manager at Gloucester House said: “Gloucester House is a caring, calming and supportive environment where we recognise and understand the damage caused to individuals, families and communities through substance misuse.


“Our 12 step programme is designed to empower and support every individual to live a life free from dependency, to look beyond their issues and to explore ways of making positive changes to their lives.


“This latest report from the Care Quality Commission really is testament to the hard work, professionalism and kindness of the talented team we have working here at Gloucester House and I am very proud of them all.”


Further information about Gloucester House.