The children in poverty wishing for a new toothbrush this year

published on 14 Jan 2020

Salvation Army calls for people to donate unwanted toiletries to food banks 

Thousands of families coming to The Salvation Army say they are struggling for food with some also having difficulty keeping healthy and clean. People asking for help are requesting necessities such as soap, toothbrushes and even toilet paper as they try to make ends meet.

The church and charity is asking people to think beyond tins of food when donating to food banks and to consider donating unwanted Christmas toiletries gift sets to help replenish supplies for those in need throughout the year.

In Sheringham, Norfolk, The Salvation Army has brought in a specialist social worker to help people who rely on the food bank tackle the reasons why they can’t afford to make ends meet. 

Sheringham Salvation Army social worker Carol McKean said:

“I’ve seen children getting excited when the food bank Christmas hamper included toothbrushes because they couldn’t remember the last time they had new ones. I’ve seen a fourteen-year-old girl burst in to tears when she received a toiletry set at Christmas - she felt she wouldn’t be bullied now because she would smell nice.

“January sees an increase in people contacting me as we go onto the depths of winter and the New Year is a time for important decisions as they are struggling to pay Christmas bills. 

“Nobody wants to rely on a food bank to eat or stay clean but so many families find themselves in severe difficulties due to problems getting help with applying for benefits or getting secure jobs.”

Last December, The Salvation Army in Sheringham provided food, presents for children, toiletries and even electricity and gas top-ups for more than 450 people. 

Families are going short on everyday essentials because they are tackling a range of problems from mental ill health to debts built up while moving onto the benefit Universal Credit which still takes five weeks to come through.

Problems with benefit payments and delays such as when moving onto Universal Credit** are one of the most common reasons people turn to The Salvation Army for help and yet the Government is scheduled to roll out Universal Credit even further at the beginning of this year.


To stop Universal Credit pushing more people into debt The Salvation Army is calling for:

  • An end to new claimants waiting five weeks for their first Universal Credit payment
  • A national rethink from the Department for Work and Pensions on how it supports people’s mental health, including those experiencing mental ill health and moving on to Universal Credit
  • A regional rethink from job centres on how to consistently deliver basic support, including access to computers, IT skills training and advice on budgeting for new claimants

Lieutenant-Colonel Drew McCombe, The Salvation Army’s Secretary for Mission, said: “Every Christmas tens of thousands of toiletries gift sets are given as presents. If you have an unwanted gift please don’t leave it in a cupboard or throw it away - get in touch with your local Salvation Army or food bank to see if they could use it.”


How to help

  • Drop-off toiletries and food to Salvation Army churches that provide food parcels. Find your local Salvation Army church on our website to check what they currently need.
  • Donate to our Winter Appeal which supports our vital work with people to help us be there for someone in need this winter.
  • Put food and toiletries in food bank collection points at supermarkets or at one of our partner charities like the Trussell Trust. 

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