What to do if you or someone you know is at risk of homelessness

We run a range of services to help those experiencing homelessness, and we are committed to supporting people out of rough sleeping and helping them move into safety and accommodation.

Two people talking at a Salvation Army Centre

Most of our services operate on a referral basis – this is to help ensure that we support the people that need it most. If you are homeless – or at risk of homelessness or concerned about someone who is, the best place to contact is usually your local council, ask to speak to the Homelessness or Housing Options Service.

If you live in an area with two councils – it is the council that you pay your council tax to who will be able to help you. You can contact our services direct, but they may ask you to contact the council first.

What is different this year

We have radically transformed our frontline services to ensure vulnerable people are getting the help they need despite Coronavirus restrictions.

The pandemic has meant that many traditional ‘dormitory style’ winter night shelters have been unable to open because they cannot be made Covid safe. We are working closely with local authorities to find alternative provision.

The Salvation Army is offering socially distanced support in the following ways;

  • Running drop-in day centres with access to specialist help.
  • Providing hot meals, blankets and hygiene kits to help keep rough sleepers warm when the temperature drops. 
  • Working with local authorities to seek alternatives to night shelter provision.
  • Developing a new initiative of nap pods in two locations, which offer self-contained Covid-safe accommodation for rough sleepers.

Useful links and numbers

Frequently asked questions 

Below are some answers to our most frequently asked questions about what services we offer for those experiencing homelessness in the winter months. 

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