What to do if you or someone you know is at risk of homelessness

We run a range of services to help those experiencing homelessness, and we are committed to supporting people out of rough sleeping and helping them move into safety and accommodation.

Salvation Army officer speaking with a woman in one of our centres

Most of our services operate on a referral basis – this is to help ensure that we support the people that need it most. If you are homeless – or at risk of homelessness or concerned about someone who is, the best place to contact is usually your local council, ask to speak to the Homelessness or Housing Options Service.

If you live in an area with two councils – it is the council that you pay your council tax to who will be able to help you. You can contact our services direct, but they may ask you to contact the council first.

The Salvation Army is offering support in the following ways;

  • Running drop-in day centres with access to specialist help.
  • Providing hot meals, blankets and hygiene kits to help keep rough sleepers warm when the temperature drops. 
  • Working with local authorities to seek alternatives to night shelter provision.
  • Developing a new initiative of nap pods in two locations, which offer self-contained Covid-safe accommodation for rough sleepers.

Useful links and numbers

Frequently asked questions 

Below are some answers to our most frequently asked questions about what services we offer for those experiencing homelessness in the winter months. 

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Find out more about what we do, and how you can help us break the cycle of homelessness.

Rough sleeping

The most visible, extreme and damaging form of homelessness.


Accommodation that provides more than a roof.


Tailored support for people who are experiencing homelessness.