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Privacy statement

The information below describes how The Salvation Army manages your personal information in accordance with the law and your rights.  It does not cover every situation so please read notices on forms, web pages or other points where you give us information about yourself. These will describe the specific uses we make of the information, the reasons and legal basis for holding it as well as your rights. The term Salvation Army is used to cover several corporate bodies.

Information we may hold about you and why


Information we collect on the website

Who we share personal information with?

Transferring information abroad

How long do we keep your information?

Does the law allow this?

What are your rights?

Who to contact

Who we are

Information we may hold about you and why

This could include:

  • in general, information you give us when you fill in forms, subscribe to our services, (such as publications, sponsorship, or to attend events) and email newsletters.
  • to support you when you use any of our services for example, at our lifehouses (hostels), centres and corps (churches).
  • when you apply for a job or to volunteer with us, including to process applications and to monitor recruitment statistics. If you come to work for us we will retain it to administer your employment including your pension.
  • information relevant to being a Salvation Army officer, chaplain, or member at one of our corps (churches). To support you in your spiritual life.
  • to manage feedback and complaints.
  • when you apply for officer training to assess your suitability and support your   training.
  • information we hold about you to support our fundraising operations.


We may use your information to:

  • process any donations you make.  
  • send you information about The Salvation Army and its work and how you can support us. We may do this by post. We may also contact you by email, text, social media (such as Facebook), where you have given permission.
  • help manage our communications with you by sharing it with our contractors working on our behalf to process donations and send communications.
  • help identify other potential donors to target our advertising to. In doing this we may share it with The Salvation Army’s contractors, but will not be identified.

We use Google Analytics and similar technology to understand what aspects of our work people are interested in supporting Information is collected anonymously and you will not be identified by it.

Information we collect on the website: Including the IP address of your computer, to:

  • help keep our site safe and secure.
  • help us diagnose faults with the website.
  • ensure that content from our site is presented in the most effective manner for you and for your computer. See cookies.
  • to understand how users make use of our website, using Google Analytics and similar technology allowing us to improve it. Information collected using Google Analytics is collected anonymously and you will not be identified by it.

Who do we share your personal information with?

We may share your personal information:

  • with our contractors who carry out work on our behalf.
  • where we are under a legal obligation to disclose or share your information.
  • in some circumstances we may disclose information or undertake monitoring of potentially criminal behaviour under the Regulation of Investigatory Powers Act.

Transferring information abroad

Your personal information may be transferred to, and stored and processed outside the European Economic Area (“EEA”). We will ensure that measures are in place to ensure that it is managed in compliance with Data Protection Law.

How long do we keep your information?

As long as necessary for the purpose/s it was collected for. This will vary depending on the type of information, legal requirements or other justifications permitted by Data Protection Law. We have an Information Retention Policy which sets out retention periods. In some cases we may keep information indefinitely for safeguarding reasons where we believe there is a potential risk to individuals. If you opt-out from fundraising communications we keep your information only to ensure we don’t inadvertently contact you. We keep information about Salvation Army officers and their careers for historical and research purposes.

Does the law allow this?

Data Protection law including the General Data Protection Regulation, Regulation (EU) 2016/679 sets out the principles we must adhere to and other conditions which must be satisfied. Forms, webpages or other places where you submit information will describe how the particular use complies with the law. If you have any queries, please contact the Head of Privacy and Data Protection.

Your Rights

You have the right to:

  • ask us not to process your personal information for fundraising or our marketing of The Salvation Army. If you wish to do this, please contact the Supporter Care Team.
  • see copies of information held about you. Please send your request in writing to Head of Privacy and Data Protection You may wish to use this form. Please include copies of two forms of ID. We will respond as soon as possible and not longer than one month from receipt.   
  • ask us to amend, update or delete your information in some circumstances or withdraw consent to our processing of your information for particular purposes by contacting the Head of Privacy and Data Protection.

If you are unhappy with the way we are managing your personal information please contact the Head of Privacy and Data Protection. If you are still unhappy you can complain to the Information Commissioner’s Office.

Who to contact

For queries about this privacy statement or any other data  protection issues, please contact the Head of Privacy and Data Protection, or by post at  The Salvation Army, 101 Newington Causeway, London SE1 6BN

For fundraising queries contact the Supporter Care Team on 020 7367 4800; email or by post, The Salvation Army, 101 Newington Causeway, London SE1 6BN;

Other contacts

Information Commissioner’s Office (UK)  

Wycliffe House

Water Lane Wilmslow

Cheshire SK9 5AF

or if you are in the Republic of Ireland,

Data Protection Commissioner

Canal House

Station Road

Portarlington R32 AP23 Co. Laois

Who we are

The Salvation Army Trustee Company acting jointly in its capacity as trustee of either The Salvation Army Trust (Central Funds) or The Salvation Army Social Work Trust. Depending on the use of your data, either of these Trusts may be responsible. Our registered office is at 101 Newington Causeway London SE1 6BN.