Accessibility Statement

Accessibility statement

This Accessibility Statement applies to www.salvationarmy.org.uk only. It does not cover any other digital platforms or services provided by The Salvation Army.

The Salvation Army values inclusion, equality, and accessibility for all which is why we’re working to ensure our websites are accessible to all people, regardless of ability. For example, that means you should be able to:

  • Change colours contrast levels and fonts
  • Zoom up to 400% without text spilling off screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software  
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)  

How accessible this website is

We know parts of our websites have accessibility barriers. For example:  

Keyboard accessibility

  • Fields that collect certain information about the user do not use appropriate autocomplete attributes

Screen magnification and colour

  • Selected tab and donation option have insufficient contrast  
  • Donation amount text has insufficient contrast

Screen readers

  • In-page decorative images have redundant text alternatives
  • Related links are not marked up semantically as unordered list items
  • Donation options are not programmatically associated with their visual group label
  • Headings within the cards are not marked up semantically  
  • Links are not visually or programmatically indicating that they open in a new window.

Deafness and cognition

  • Fields that collect certain information about the user do not use appropriate autocomplete attributes
  • The required symbol is not explained

Maps

  • Interactive maps are used throughout Salvation Army pages. Maps embedded in their standard visual format present accessibility barriers for users however a non-visual text equivalent to map information has been provided. For example, it is possible to search for Salvation Army locations and return a list of text results  

PDFs

  • We are aware a number of different items have been published as inaccessible PDFs  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we’re doing to improve accessibility

We've addressed issues identified in a third-party accessibility audit. Moving forward, we remain dedicated to refining these areas and effecting enhancements. Our web development team has been testing our site using a mix of automated testing tools and assistive technologies.

We have immediate plans to improve:

  • Clear focus states on all links we can control
  • Permanent and more helpful error messages on our form
  • Improved colour contrast for contents

Preparation of this accessibility statement

This statement was prepared on: 1 May 2025

It was last reviewed: 1 May 2026

The website was tested on: April 2025. The test was carried out by Nomensa. All key components and page templates were audited based on a sample of 12 pages. Some key tasks were also tested with GOV.UK recommended list of assistive technologies.  

How to make the site right for you?

  • You can make the text and images larger
  • You can zoom in and out differently depending on your device

Mac - command and +/-

PC- CTRL and +/-

On an iPhone

  1. Open the ‘Settings’ app  
  2. Select ‘Accessibility’.  
  3. Select’ zoom’ and adjust your zoom level.

On an Android

  1. On your device, open the Settings app.
  2. Search and select Display size.
  3. To change your preferred display size, move the slider left or right.

You can navigate through using your keyboard

Using the keyboard, you can:

  • Tab allows you to tab to each link and we have added clear focus states so you can see where you are
  • The arrows allow you to navigate left, right, up and down
  • The space allows you to scroll down the page in larger chunks

Adjust the brightness

In places our site can be quite light, and you can reduce your brightness.  

On a Mac  
  1. Choose Apple menu  
  2. Select System Settings
  3. Click Displays in the sidebar. (You may need to scroll down.)
  4. Drag the Brightness slider on the right to adjust the brightness of your display.
On a PC
  1. Go to your Settings  
  2. Select System
  3. Click Displays  
  4. Select Brightness