We know that for some clients searching for family is an emotional experience. With this in mind we provide a service that is professional, compassionate and non-judgemental, with support throughout the searching process.
Our dedicated team of caseworkers, who work on behalf of our clients, handle more than 2,000 new enquiries each year, with searches taking from as little as one day to two years.
There is no guarantee of success in every search we undertake, although every effort will be made to trace the person. Of applications accepted our success rate is 89% resulting in more than eight people being reunited every single working day.
We exhaust all relevant avenues of search providing services to any family that meets our eligibility criteria. Our caseworkers can support you in reunion or first contact with your family, by offering to act as an intermediator as part of the reconciliation services if requested.
We exhaust all relevant avenues of search in service to any family that meets our eligibility criteria. Our caseworkers can even act as an intermediator at reunion or first contact with your family if requested.
We can help to trace:
- Known and named relatives over the age of 18, subject to the eligibility criteria - prisoners about to be released may seek help to trace his / her family
- Long lost relatives - this is an area in which The Salvation Army specialises
- Emigrant families - contact may have been lost with family members who have emigrated
- Next-of-kin - hospitals sometimes need to contact next-of-kin of a patient who is seriously ill